Once you finish your product, you can refill it again in our boutique in Paris or online by mail or by bike courier if you are in Paris. You no longer pay your bottle, i.e. €5 less for the 15ml size, €7.50 for the 30ml, €10 for the 50ml and €15 for the 100ml. Once received in our boutique, your bottle is cleaned, sterilized and then refilled again
For the mailing, we invite you to reuse the cardboard box and its case, offered on your first purchase. If the box is damaged, we will change it for free. We offer you the transportation costs (if you are in France, from €40 spent in Europe and €100 in the rest of the world) to encourage you to refill your bottles!
If you need information on your bottle, you can find all its history by sending your bottle number by email to email@example.com or by calling us at + 33 1 70 23 75 35 . The number allows us to track the production date, the packaging date and the better use before date of your product
May I use my bottle for another product?
Yes absolutely - we will change your bottle and put your old bottle back into service
What should I do if I want a bigger bottle?
You can send us or bring back your current bottle. We will give you a credit for the amount of your bottle
I have bottles that I no longer use. Do you take them back?
We will credit your customer account with the loyalty points relating to your bottles. So you can later use your points to pay directly the refill price or use them for gifts. You will find all the information of our loyalty program in | your client account |
I want to refill. How do I do that?
Online you order via our | Shop |. Please select then Refill. Once your order is confirmed, we will email you the shipping label (if not already generated by yourself)